Heritage, uniqueness and innovative spirit drive us to concquer the highest peaks of excellence.

Thanks to our numerous online services, you will be able to enjoy a seamless shopping experience.

Online orders can be placed using a wide range of secure payment methods and delivery options. You can choose to have them delivered at a private address or at of our boutique.

All online orders can be tracked via your preferred shipping method using the confirmation email and tracking number of shipment.

If you need advice or assistance, simply contact our Client Service to get started. HVYCRWN style advisors are there for you!

Item dAs soon as you confirm your purchase online, we start preparing the order to ensure timely delivery.

Standard items can only be cancelled before the parcel is ready to be shipped. Custom items, being created just for you, can only be cancelled if their production has not started yet.

Should you wish to cancel any item in your order, contact our Client Service and we will be happy to check if the cancellation is still possible.

In case the order cancellation is no longer feasible, you can return or exchange standard items. Please note that personalized items and fragrances are not eligible for returns or exchanges.

Should you need further information, please consult our Return Policy and Terms of Use of Sale.

For a pleasant experience at theHVYCRWN.com, we recommend you use the latest versions of your browsers.

If you experience any kind of issue during the navigation, try to eliminate all Cookies and Temporary Files from your computer. Also, check that Javascript is enabled.

For further support, please contact us with the following details:

• Your operating system (Windows Vista, Mac OS X, etc.)

• Internet browser and version (Internet Explorer 9, Firefox, Safari, etc.)

• The link to the product page of the garment you wish to purchase

On theHVYCRWN.com, you can reserve selected items even if they are not yet available. The estimated delivery date is indicated on the product page.

You will be charged the corresponding amount once you complete your order or at the time of shipment of each article, depending on the payment method that you selected at checkout.

We will notify you by email as soon as each item is shipped to you.

On theHVYCRWN.com you can send a gift to a person of your choice and deliver it directly.

The recipient will receive the gift with two types of greeting cards: a Gift card with your personal message inserted during the online checkout, and a mini customizable gift card.

For each order, an electronic receipt will be sent to the purchaser.

All orders are also sent with a physical gift receipt, excluding prices.

On theHVYCRWN.com all packaging is made with sustainable and recyclable materials and you can choose the best for you:

- "Signature" packaging, where your order will be wrapped in a white tissue paper or placed inside a garment bag, depending on the product. A hanger and garment cover made from recycled plastic will be provided for coats and jackets. The order will be put into a white inner box or envelope bag with our official logo and closed with a gold, black, and gray grosgrain ribbon.