STANDARD RETURN POLICY 

FOR ITEMS PURCHASED AT THEHVYCRWN.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 15 DAYS FROM WHEN YOUR ORDER IS SHIPPED.

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.

ALL ESSENTIALS, COLLABORATION AND SALE PRODUCTS ARE FINAL SALE, NO EXCEPTIONS.

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

WE DO NOT ACCEPT RETURNS OF HVYCRWN PRODUCTS PURCHASED AT OUR RETAILERS PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE. 

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:

RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS

ALL DOMESTIC ORDERS PLACED ON THEHVYCRWN.COM ARE ELIGIBLE FOR RETURN WITHIN 15 DAYS FROM THE DATE YOUR ORDER IS SHIPPED.

DOMESTIC RETURNS CAN BE SUBMITTED THROUGH LOOP RETURNS BY CLICKING HERE.

HVYCRWN UTILIZES A THIRD-PARTY SERVICE CALLED LOOP RETURNS TO APPROVE AND PROCESS ALL ONLINE RETURNS. PLEASE FOLLOW THE INSTRUCTIONS ON THE RETURNS PORTAL AND IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT YOUR RETURN SHIPPING LABEL.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR NEW YORK DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD PLEASE CONTACT HVYCRWN CUSTOMER SERVICE AT HELLO@THEHVYCRWN.COM FOR RETURN INSTRUCTIONS.

RETURN INSTRUCTIONS – INTERNATIONAL ORDERS (GLOBAL-E)

ALL INTERNATIONAL RETURNS MUST BE PROCESSED THROUGH OUR INTERNATIONAL SHIPPING AND RETURNS PARTNER GLOBAL-E. PLEASE SUBMIT ALL INTERNATIONAL RETURN REQUEST HERE. 

HVYCRWN IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS PORTAL GLOBAL-E. 

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR NEW YORK DISTRIBUTION CENTER.
 

EXCHANGES - FOR DOMESTIC U.S. ORDERS

ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND. 

EXCHANGES - FOR INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING  RETURNS.THEHVYCRWN.COM WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.

ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU. 

IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND. 

REFUNDS

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED. 

WE DO NOT OFFER CREDIT NOTES OR GIFT CARDS, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.